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Terms and Conditions

By accessing or using the Company’s website, the Entity (banks, financial institutions, agents, carriers, exporters, importers, corporate entities, and other logistic service providers who subscribe to the Services), authorized individual, partner, affiliate, and third party (collectively “Users”) expressly agree that they have read, understood, and agreed to be bound by these Terms and Conditions (the “T&C”). The use of Company’s website is subject to the Website Privacy Policy, and any other Company’s documents and guidelines. The Company reserves the right to modify this T&C at any time, in its sole discretion. For any questions with respect to this T&C, please contact legal@sdex.in

The purpose of the Company’s website is to market the Services (the functionalities that may be offered by the Company to the Users through the Platform to facilitate secure digital storage, retrieval, sharing, and management of any form of documents. These Services extend to facilitate the interaction, transaction, and Data exchange) and information regarding the Company’s Platform (which is designed to facilitate transactions and the provision of Services), the Services the Company provides, the pricing and fee structure, the process to sign up for the Services, support resources, and the latest updates and improvements to the Services.


License to Use the Company’s website. Upon the User’s express consent and acceptance of this T&C, as the case may be, the Company grants the Users, a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to use the Company’s website and the Data (means all data, documents, and information, excluding Personal Data and Information – information that relates to an individual, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, can identify such individual, exchanged between the Company and the Users, authorized individual, partner, affiliate, or third party as the case may be) for business purposes only. The Users agree not to and shall not assist or enable others to: (i) use the Company’s website to perform any activity which is or may be, directly or indirectly, unlawful, harmful, threatening, abusive, harassing, defamatory, libelous, vulgar, obscene, or invasive of privacy; (ii) remove, alter, or obscure any proprietary notice or identification on the Company’s website; (iii) Use the Company’s website to defraud, defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others; and (iv) use any software or technology to access, acquire, copy, or monitor any portion of the Company’s website or any Data or materials contained therein.

Data Responsibility and Guidelines. The Users are solely responsible for all the Data that they may upload, submit, post, email, transmit, or otherwise make available via the Company’s website, wherein they agree that such submitted Data complies with Applicable Laws. They also agree not to use the Company’s website to upload, post, e-mail, transmit, or otherwise make available any Data that is unlawful, unauthorized, illegal, wrongful, or otherwise objectionable. Furthermore, the Company has the right, but not the obligation, to pre-screen, refuse, or move any Data available via the Company’s website. If the Users discover any Data that violates this T&C, they shall report it to the Company via the means that the Company may specify. The Company does not claim ownership rights over Data that the Users may upload, post, email, transmit, or otherwise make available via the Company’s website. The ownership and IPR of such Data will remain with the Users. 

Liabilities and Warranties. The Company’s website aims to offer current and correct information about its Services. However, errors may exist, and the website does not assure continuous, error-free service or the dependability of its content. The Company is not liable for any losses arising from using or not being able to use the Company’s website; its information inaccuracies; or any other related issues. The Entities, authorized individuals, partners, affiliates, and third parties are accountable for their decisions based on the website’s information and should be cautious in similar undertakings. The Company’s liability is capped at the total cost of Services provided to the Users, wherein they agree to indemnify the Company against any and all claims or losses arising from or in relation to the User’s violation of this T&C, as the case may be. 

Third-Party Links and Services. The Users agree that the Company’s website may contain links to third-party websites, applications, or services or may have third-party integrations that are not owned or controlled by the Company (collectively referred to as “Third-Party Services”). The Company provides these links only as a convenience to the Users. When the Users access these third-party services, they do so at their own risk, responsibility, and liability.

Governing Law and Dispute Resolution. This T&C and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of India and the courts at Hyderabad, Telangana, shall have exclusive jurisdiction over any disputes arising out of or in relation to this T&C. In the event of any dispute, controversy, or claim arising out of T&C, the Parties shall firstly attempt to resolve it through mutual and amicable discussions and if unable to resolve it within 30 days, secondly initiate mediation while mutually agreeing on the mediation rules and procedure. Thirdly, if the disputing Parties are unable to resolve the dispute through mediation within 30 days, either Party can initiate arbitration in English with place, seat and venue in Hyderabad, Telangana, India to be conducted by a sole arbitrator whose decision will be final and binding on the disputing Parties and their successors and permitted assigns.

This T&C constitutes the full and complete understanding and contractual T&C, superseding all prior or contemporaneous oral or written communications, proposals, agreements, understandings, or representations about the subject matter herein. If a court deems any part of this T&C unenforceable, efforts will be made to modify it to be enforceable. If impossible, that part will be removed, leaving the rest of the T&C intact and valid. The Users shall not assign in whole or in part its rights or obligations under this T&C without the explicit prior written consent of the Company. The Company reserves the right to assign in whole or in part its rights or obligations under this T&C without the explicit prior written consent of the other Party. All waiver or approval of any kind under this T&C must be made explicitly in writing and shall be valid only to the extent of its express T&C. All communications under this T&C must be written and are deemed given when: (i) Delivered personally and upon receipt; (ii) Sent by telex and upon receipt confirmation; (iii) Sent by registered mail and within three days of mailing; (iv) Sent by fax or e-mail and upon electronic receipt confirmation; (v) posted at the last known address, within the next business day after posting.